FAQs

 

 

Explore our FAQs for all the details you need to make your stay exceptional.

Before you arrive - the planning stages

Plan your visit effortlessly. Secure your reservation online, by phone, or by email. Share any special requests or assistance needs with our friendly team in advance, so we can prepare for your warm arrival.

 

EV Charging is available in the main car park

Download the connekt ev charging app in advance of your arrival for a speedy hook up. Scan the QR code and Payment is via the contactless payment terminal in the car park.

 

When you arrive - parking and concierge

If you’re curious about parking and property access, just ask during your booking process. Let us take care of your luggage – we'll gladly collect it from your car and ensure a smooth delivery to your room.

Our front-of-house team - your go-to

Our friendly reception team is here to help. Whether you need a ground-floor room or a walk-in shower, let them know and they’ll explore possible solutions.

We’re dog friendly - the need-to-knows

Furry friends find a warm welcome in select rooms at the Old Manse. (The Georgian/The Ticket Office/Stables Family Room) To ensure no lonely howling, we kindly ask you not to leave them unattended, and just remember, the restaurant remains pooch-free however well behaved dogs are welcome in the whisky lounge here you can dine from our small plates menu and on request have breakfast here too. Thanks for your understanding.